Returns/Exchanges:

Contact us within 14 days of delivery, and ship the item(s) back within 30 days of delivery.  Because of the nature of custom made items, unless they arrive damaged or defective, we can't accept returns for them.

Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancel your order:

We offer a full refund with cancellations of most of our products, before they have shipped. We DO NOT accept cancellations or offer a refund  for wok and pan lids if they have already been manufactured, as they are custom built products.

Thank you for your interest, but we do not. Our process is very time and labor intensive. We make a limited number of products, which we sell directly through our online store and out of our workshop.

Will these products last?

These hand forged products are made to last a lifetime. Each purchase comes with a Lifetime Guarantee at no additional charge to you. Our guarantee protects the buyer from any cracks or breakage that may occur over time. If this happens a free replacement in the original size will promptly be issued.

Can they rust?

Yes. Everything is made with carbon steel, which can rust. All products are finished with either linseed oil and beeswax or a high heat canola oil finish to protect from rust. Over time and use, your products will rust. It is super easy to restore it to a lustrous finish.